Customer Service Specialist (Corporate Banking) - Bali

Join PERSOL as a Customer Service Specialist in our Corporate Banking division, based in beautiful Bali. This is a unique opportunity to serve as a dedicated client service focal point, covering Cash Management, Trade Services, and Corporate Lending. You'll be the primary point of contact for our corporate clients, ensuring their needs are met with exceptional service and expertise.

At PERSOL, we are a leading financial institution committed to providing innovative and personalized banking solutions. Our team in Bali is known for its exceptional service and dedication to our clients. As a Customer Service Specialist, you'll have the chance to work in a dynamic environment, using tools like Salesforce, Oracle, and SAP to streamline your processes and enhance client interactions.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to corporate clients, ensuring their needs are met with prompt and accurate responses.
• Act as a primary contact point for clients, addressing inquiries and resolving issues related to Cash Management, Trade Services, and Corporate Lending.
• Use CRM tools like Salesforce to manage client interactions and track service requests.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Stay updated with industry trends and banking regulations to provide informed advice to clients.
• Conduct regular client feedback sessions to continuously improve our services.
• Participate in training programs to enhance your skills and knowledge in customer service and banking products.
• Contribute to the team's success by maintaining high service standards and achieving client satisfaction metrics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the banking or financial services industry.
• Proven experience in handling corporate clients and managing their service needs.
• Strong knowledge of banking products and services, particularly in Cash Management, Trade Services, and Corporate Lending.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Proficiency in English, both written and spoken.
• Familiarity with CRM tools like Salesforce is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

🛠️ Keahlian

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