Customer Service Online (CSO) Internship

Are you a passionate and driven individual looking to kickstart your career in customer service? PT. Parikesit Digital Marketing And Creative is offering an exciting Customer Service Online (CSO) Internship in the vibrant city of Yogyakarta. This is your chance to gain hands-on experience in a dynamic and fast-paced environment while working with cutting-edge tools like Zendesk and Freshdesk. As a CSO Intern, you'll be the first point of contact for our clients, ensuring their needs are met with the highest level of professionalism and efficiency.

At PT. Parikesit Digital Marketing And Creative, we pride ourselves on our innovative approach to customer service. Our team is dedicated to delivering exceptional service and we're looking for a talented intern to join us. Yogyakarta, with its rich cultural heritage and stunning landscapes, offers a unique backdrop for your professional growth. This internship is not just about learning the ropes; it's about shaping your future in customer service.

📋 Tanggung Jawab Pekerjaan

• Provide timely and accurate responses to customer inquiries via email, chat, and social media.
• Assist in the resolution of customer issues, ensuring a high level of satisfaction.
• Maintain and update customer records in our CRM system, ensuring data accuracy.
• Collaborate with the customer service team to improve processes and procedures.
• Monitor customer feedback and suggest improvements to our service offerings.
• Participate in team meetings and contribute to brainstorming sessions.
• Stay updated with industry trends and best practices in customer service.
• Assist in the creation and implementation of customer service strategies.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Computer Science, or a related field.
• Basic knowledge of customer service principles and practices.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software like Zendesk or Freshdesk is a plus.
• Ability to work independently and as part of a team.
• High level of professionalism and attention to detail.
• Enthusiasm and a strong desire to learn and grow in the customer service field.

🛠️ Keahlian

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