Customer Relations Executive - Premium Client Services

Join Laman Khaira as a Customer Relations Executive and become the face of exceptional client service in Bali’s dynamic business landscape. We’re seeking a charismatic, professional, and highly communicative individual to elevate our customer experience and drive our premium client services to new heights.

In this role, you’ll be the primary point of contact for our most valued clients, ensuring their needs are met with the highest level of care and attention. You’ll leverage your expertise in customer service and your deep understanding of our industry to build strong, lasting relationships. This is a unique opportunity to work in a vibrant city like Badung, where you can make a tangible impact on our clients' satisfaction and loyalty.

At Laman Khaira, we pride ourselves on our commitment to excellence and our dedication to our clients. If you’re passionate about delivering outstanding service and are eager to grow within a supportive and innovative team, we’d love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for premium clients, ensuring their needs and expectations are met.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Resolve client inquiries and complaints efficiently and professionally.
• Build and maintain strong relationships with clients through regular check-ins and personalized service.
• Stay up-to-date with industry trends and best practices in customer relations.
• Collaborate with cross-functional teams to ensure seamless client experiences.
• Report on client feedback and service metrics to identify areas for improvement.
• Assist in the development and implementation of client service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in customer service, client relations, or a related field.
• Proven track record of delivering exceptional customer service and building strong client relationships.
• Excellent communication and interpersonal skills, with the ability to handle high-pressure situations.
• Strong organizational and problem-solving skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Fluency in both English and Bahasa Indonesia.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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