Collection Manager - Lead High-Performance Recovery Teams at CIMB Niaga Auto Finance

CIMB Niaga Auto Finance is seeking a dynamic and results-driven Collection Manager to lead high-performance recovery teams in Tangerang. In this critical role, you will oversee a dedicated collections team, implementing innovative strategies to recover outstanding debts and drive financial performance. This is your opportunity to make a tangible impact in the automotive financing sector, contributing to one of Indonesia’s most trusted financial institutions.

As a Collection Manager at CIMB Niaga Auto Finance, you will be responsible for managing a team of collections agents, setting performance targets, and ensuring compliance with internal policies and regulations. You will leverage your extensive experience in debt recovery and your ability to motivate and develop your team to achieve outstanding results. This role offers a competitive salary and a comprehensive benefits package, making it an ideal opportunity for a professional seeking to advance their career in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Manage and lead a team of collections agents, providing guidance and support to ensure they meet their performance targets.
• Develop and implement effective debt recovery strategies to maximize collections and minimize losses.
• Monitor and analyze collections performance metrics, identifying trends and areas for improvement.
• Ensure compliance with internal policies, regulations, and industry standards.
• Conduct regular team meetings and provide feedback to foster a collaborative and productive work environment.
• Collaborate with other departments to resolve customer issues and improve collections processes.
• Stay up-to-date with industry trends and best practices in debt recovery.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in debt recovery, collections management, or a related role.
• Proven track record of successfully managing collections teams and achieving targets.
• Strong knowledge of collections processes, regulations, and industry standards.
• Excellent communication, negotiation, and leadership skills.
• Proficiency in using collections management software such as DebtMaster, Collections360, or similar.
• Ability to work under pressure and meet tight deadlines.
• Fluency in both written and spoken English and Indonesian.

🛠️ Keahlian

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