Service Delivery & Operations Manager (Contract Role)

Xcellink Pte Ltd · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25,000,000 - 40,000,000

Xcellink Pte Ltd is seeking a highly skilled and experienced Service Delivery & Operations Manager to join our team in Bali, Indonesia. This is a contract role with a focus on delivering exceptional service and ensuring smooth operations.

As a Service Delivery & Operations Manager, you will play a crucial role in overseeing the day-to-day operations, managing service delivery processes, and ensuring customer satisfaction.

If you are passionate about service delivery and operations management, and you have a proven track record in this field, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Oversee the day-to-day operations of the service delivery team,Manage and optimize service delivery processes to ensure efficiency and effectiveness,Monitor and analyze service delivery performance metrics,Ensure compliance with company policies and procedures,Coordinate with cross-functional teams to deliver high-quality services,Provide training and development opportunities for the service delivery team,Resolve operational issues and implement corrective actions,Maintain a high level of customer satisfaction and service quality

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Operations Management, or a related field,Minimum of 5 years of experience in service delivery and operations management,Proven track record of successful service delivery and operations management,Strong leadership and management skills,Excellent communication and interpersonal skills,Proficiency in using project management tools and software,Knowledge of service delivery best practices and industry standards,Ability to work under pressure and meet tight deadlines

🛠️ Keahlian

Service Delivery ManagementOperations ManagementProject ManagementCustomer ServiceTeam LeadershipProcess ImprovementData AnalysisCommunication Skills
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