Lead Front Desk Receptionist

Berkah Umar Tea · 📍 Tanjung Balai, Sumatera Utara · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 25.000.000 – Rp 32.000.000 per month
Berkah Umar Tea is seeking a highly organized and customer-focused Lead Front Desk Receptionist to join our team in Tanjung Balai, Sumatera Utara. In this role, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to manage a team effectively.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and professional welcome.,Handle guest inquiries, reservations, and complaints with politeness and efficiency.,Manage front desk operations, including check-in/check-out procedures, and guest records.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.,Maintain a clean and organized front desk area, including guest registration and information.,Lead and supervise the front desk team, providing training and support as needed.,Ensure compliance with hotel policies and procedures, and maintain confidentiality of guest information.,Monitor front desk performance and provide regular reports to management.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality, Tourism, or a related field.,Minimum of 3 years of experience in front desk receptionist or a similar role.,Excellent communication and interpersonal skills.,Strong organizational and multitasking abilities.,Proficiency in English and Indonesian languages.,Familiarity with hotel management systems and software.,Ability to work well under pressure and meet deadlines.,Valid driver's license and reliable transportation.

🛠️ Keahlian

Customer serviceTeam leadershipProblem-solvingAttention to detailTime managementConflict resolution
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